Scores of Ghana Post Limited customers were left disappointed during the festive season when their parcels failed to arrive as scheduled.
Many customers reported difficulties in tracing their shipments, with some alleging they were told by staff that their parcels had been delivered when they had not.
Several customers shared their frustrations with Classfmonline.com, recounting instances where parcels sent before the yuletide were still undelivered weeks later.
Others, directed to Ghana Post’s Circle office to retrieve their items, were redirected to the Accra office, only to leave empty-handed.
The delays have cast doubt on claims of operational improvements under Ghana Post’s leadership, headed by Mr. Bice Osei Kufour.
Customers questioned the effectiveness of the revamp he touted in recent years.
Ghana Post management in an interview attributed the delays to external factors, including challenges from partner post office companies
But Classfmonline.com learnt that some of the challenges were a result of airline partners prioritizing their customers over third-party clients during the yuletide.
However, the company denied this claim, pointing instead to a strike action by the Canadian Post as a primary cause of the delays.
The management representative explained that while Ghana Post aims for deliveries within 14 to 21 days, some shipments occasionally arrive sooner.
The strike in Canada and some issues with recipients in the United States were cited as significant disruptions.
Customers attempting to track parcels entrusted in the care of Ghana Post came face to face with what they described as “the Ghanaian way of doing things,” with staff repeatedly assuring them, “We are on it,” but offering no concrete solutions.
In some cases, recipients abroad were advised to visit local post offices on numerous occasions, exacerbating the confusion.
Ghana Post dismissed allegations of theft, emphasizing its adherence to international standards as a member of a global postal organization.
Management assured customers of its commitment to improving delivery times and resolving the backlog.
Despite these assurances, the incident underscores the company’s ongoing struggle to compete in a market increasingly defined by efficient and reliable logistics services.
Customers are calling for immediate reforms to restore confidence in Ghana Post’s operations despite assurance of efficiency from the Managing Director of Ghana Post.
